Procedures

Strategic Processes

Strategic Management (DE)

Code	Procedure	Approval
DE-01 P1	Strategic planning and development	21/06/2022
DE-02 P1	Monitoring and measurement Annex 1: Indicator File Annex 2: Indicator Request Annex 3: Indicators Dashboard	02/02/2015
DE-03 P1	Management Review System Annex 1: Management Review System Report	02/02/2015

 

Quality Management and Continuous Improvement (MC)

Code	Procedure	Approval
MC-02 P1	Complaints, Suggestions and Congratulations Management Annex 1: Electronic Form for Complaints, Suggestions and Congratulations Annex 2: Complaints, Suggestions and Congratulations Answer Format	02/02/2015
MC-05 P1	User satisfaction Annex 1: Annual plan for the users satisfaction evaluation Annex 2: Data sheet	21/12/2020

 

Key Process

Academic Management (AC)

Code	Procedure	Approval
AC-0104 P1	Entry and Admission	08/04/2016
AC-0201 P1	Enrolment	07/04/2016
AC-0401 P1	Entry and Admission	07/04/2016

 

Teaching (DO)

Code	Procedure	Approval
DO-0101 P1	Design, verification, modification and accreditation of official degrees	07/04/2016
DO-0102 P1	Monitoring and improvement of degrees	11/07/2013
DO-0103 P1	Degree suspension and termination	11/07/2013
DO-0201 P1	Teaching planning and development Annex 1: Guide-template to perform the Centre Coordination Actions Report	21/09/2017
DO-0202 P1	Promotion of the degrees Annex 1: Centre Promotion Programme	11/07/2013
DO-0203 P1	Student Orientation and attention to students with specific needs of educational support Annex 1: Guide-template to develop the Mentoring Action Programme	22/04/2021
DO-0204 P1	External Academic Internships Management	11/07/2013
DO-0205 P1	Mobility Management	11/07/2013
DO-0301 P1	Public information and accountability	21/12/2020

 

Support Processes

Staff Management (PE)

Code	Procedure	Approval
PE-01 P1	Administrative and Service Staff Management	21/09/2017
PE-02 P1	Academic Staff Management Annex 1: Training sheet	21/09/2017

 

Document Management (XD)

Code	Procedure	Approval
XD-01	Documents Control	11/07/2013
XD-02	Registers Control	11/07/2013

 

Infrastructure and Work Environment Management (IA)

Code	Procedure	Approval
IA01	Material resources Management and Services	22/07/2020